At Shree Om Systems, we value customer satisfaction and strive to provide high-quality products and services. This Return & Discount Strategy Policy explains the conditions under which returns, refunds, and discounts may be offered.
1. Return Policy
a. Eligibility for Returns
Customers may request a return or replacement if:
The product delivered is defective, damaged, or incorrect
The service provided does not match the agreed terms
The return request is submitted within 7 days of delivery or service completion (customizable)
b. Items/Services Not Eligible for Returns
Digital products already downloaded
Customized or personalized items
Services that have been fully delivered
Items damaged by customer misuse
c. Return Process
To initiate a return:
Contact us at [your email] with the order details.
Provide a brief explanation and supporting photos/videos (if applicable).
Our team will review the request within 2–4 business days.
Approved returns will be processed with either a replacement, repair, or store credit depending on product/service type.
2. Refund Policy
Refunds may be issued under the following conditions:
Approved return that cannot be replaced
Service cancellation before work has started
Duplicate payment due to system error
Refunds will not be issued if:
The product/service has been fully utilized
Work has already commenced on a custom project
The customer fails to provide necessary information for service completion
Refunds (when approved) will be processed within 5–10 business days to the original payment method.
3. Discount Strategy
a. Seasonal & Promotional Discounts
We may offer discounts during:
Festivals
New product/service launches
Seasonal sales
Special promotions
Discounts will be clearly displayed on the website or communicated via email/social media.
b. Bulk Order Discounts
Special pricing may be available for:
Large quantity orders
Long-term service contracts
Corporate clients
Contact us directly for a customized quote.
c. Discount Restrictions
Discounts:
Cannot be combined with other promotions unless stated
Are not applicable after the purchase is completed
May have limited validity or quantity
4. Cancellation Policy
a. Order/Service Cancellation by Customer
Customers may cancel an order or service within:
24 hours of placing an order, or
Before work begins on a service project
If cancellation occurs after work has started, partial charges may apply.
b. Cancellation by Shree Om Systems
We reserve the right to cancel any order due to:
Inventory issues
Technical or pricing errors
Fraudulent activity
Full refunds will be provided for cancellations made on our end.
5. Contact Us
If you have questions regarding Returns, Refunds, or Discounts, you may contact us:
📧 Email:support@shreeomsystems.com 📞 Phone:+91 94088 20288 🌐 Website:www.shreeomsystems.com 🏢 Company: Shree Om Systems
